Intergraphics
Intergraphics is one of Greece's preeminent education groups in Applied Arts and Computer Science, founded in 1990 and continuously broadening its specialty…
Education TrainingInside Intergraphics
Intergraphics is one of Greece's preeminent education groups in Applied Arts and Computer Science, founded in 1990 and continuously broadening its specialty programmes to match the professions its graduates are entering. The customer profile is a high-volume vocational education operation: an admissions funnel running across multiple specialty programmes, an inbound communications surface where prospective students reach out by phone first and through web and digital channels alongside, a programme-and-student structure that maps onto the operational and academic calendar, and a staff layer covering the teaching and administrative team. The defining shape of the engagement sits at the telephony layer: prospective-student calls arrive in volume, and the value of the funnel depends entirely on whether each conversation lands against the right prospect record and the right programme rather than disappearing into a parallel phone system. Engagements of this shape, where the inbound funnel meets a deep CRM and contact-centre integration, are exactly what Existanze's implementation practice is built for. Our methodology rests on fifteen years of systems-integration work, our proprietary EXN Middleware platform, a canonical data model honed across 90+ production integrations, and a portfolio of Odoo modules we author and maintain in-house. Intergraphics chose Existanze for the CRM and contact-centre layer underneath the admissions funnel.
CRM tightly integrated to 3CX through our EXN PBX integration
Intergraphics runs on Odoo across CRM, Sales, Purchase, Project, Marketing, and Helpdesk, with CRM as the centre of gravity. The admissions funnel runs on a structured pipeline that captures every prospective-student inquiry, qualifies it against the right specialty programme, and tracks the conversion through to enrolment. The defining piece of the engagement is the tight integration between Odoo CRM and the 3CX contact centre, delivered through two of our products working together: our EXN Odoo PBX module sits inside the Odoo instance and surfaces calls, recordings, and call metadata directly inside each CRM record, while our EXN PBX Service, running on our EXN Middleware platform, handles the live bridge to 3CX. Every inbound and outbound call lands against the right prospect record inside Odoo, so the telephony layer and the CRM operate as a single tool rather than two systems that need reconciling. Marketing automates the outbound campaigns that feed the funnel; Project carries the academic and operational task structure; Helpdesk closes the loop on the support inquiries that come from current students.
One canonical data model. 90+ production integrations. Fifteen years of practice.
We use Odoo as the delivery surface for systems integration work that operates one level above any single ERP.
What's underneath
EXN products
Our proprietary IP in production
- EXN VoIP
- EXN Middleware
A flagship Greek education reference on Odoo and 3CX
The Intergraphics engagement is a strong reference for education-sector operations on Odoo where the CRM and the contact centre are wired together as a single funnel. A 1990-founded Greek education group running its admissions pipeline, marketing automation, academic project tracking, and student helpdesk on Odoo, with 3CX integrated through our EXN PBX integration so every prospect call lands inside the CRM, is what a serious modern admissions operation on Odoo can look like.
For our practice, the engagement evidences how Odoo extends naturally into education-sector operations when the CRM and telephony architecture is built for it. We are systems-integration experts and long-term Odoo partners. We use Odoo as the key business framework for our systems deployability and integration work, providing businesses with a holistic environment to achieve across the board organization transparency.